Promoting efficient, effective, and responsive government.
Helping city, town, and county governments improve efficiency and effectiveness through organizational change, process improvements, and new technology.
Key leader in identifying and obtaining grant funds for municipalities for pilot regional and service sharing projects. Led landmark project to allow municipalities to procure and implement software on a regional basis, including a pilot project that allowed fifteen municipalities to save hundreds of thousands of dollars in the purchasing and implementation of permitting software. Identified and addressed internal Human Resource issues and challenges, including the need for updated employee policies, new job descriptions, and needed reforms to the organization's benefits package.
Implemented city-wide operational changes to improve efficiency, customer service, and consistency across departments.
As a consultant for the World Bank, European Bank for Reconstruction and Development, and for individual municipalities around the world, analyzed government operations and identified reforms required so that they could qualify for infrastructure loans from development banks.