Human Resources, Finance, Procurement, and Information Technology operations, while not directly visible to constituents, are key to a well functioning local government.
Key questions in back office functions:
- Examined timekeeping and payroll processes for the Boston Fire Department and developed recommendations for simplifying the process, including improved reporting and eliminating duplication of data entry.
- Assisting Connecticut's Capitol Region Council of Governments in the development of an HR portal with documents and tools to promote best practices in hiring and employee management.
- Assisted in the review and development of work plans for improving finance, IT, and HR functions in DeKalb, Georgia; Trumbull, Connecticut (Parks Department); and Peoria, Illinois.